How to troubleshoot the CCMT application?

For an in-depth walkthrough, view our troubleshooting guide. How to Troubleshoot the CCMT Tool

1. Utilize the Log Tab: The CCMT Server Log within the CCMT Server provides essential information for diagnosing issues between the Client and Server.
   
   
2. Ping our Cloud Server: Please try to ping our Cloud Server by accessing https://ccmt.nvtphybridge.com. We use this platform to distribute firmware files, which your server should be able to retrieve using port 443.
3. Ensure the CCMT Service Is Active: In the services panel, confirm that the "CCMT Server - NVTPhybridge" service is operational. If you encounter any problems, restart the service.
   
   
4. Verify IP Settings: Ensure the IP settings in the CCMT Server are correctly configured. If you suspect a firewall is blocking communication, click on "APPLY FIREWALL RULES" to permit specific network traffic necessary for the CCMT application.
   
   
5. Restart Your Computer: Often, simply restarting your server or computer can resolve many problems.
   
   
6. Delete CCMT Application Files: Should issues persist after troubleshooting, you might need to delete the CCMT Server files located at C:\ProgramData\CCMT Server. This action will erase all related files, so ensure you back up any important data beforehand.

Additional Notes:

• Warranty Activation: It can take up to one hour for a newly warranted device to activate. Removing and then re-adding the device can help verify activation status.
  
  
• Warranty Status: Devices not under warranty cannot have their configurations altered via the CCMT tool. To check if your device is under warranty, submit a ticket with the device's serial number at https://www.nvtphybridge.com/support-ticket/. Our support team will verify your warranty status.